Shipping and Returns
US Retail Customers- We ship via US Post Priority Mail. When checking out please choose "Zone Rates" for your shipping. Cost is $6.00 for 1-3 items.
International Retail Customers- We ship via US Post Priority Mail. When checking out please choose "Zone Rates" for your shipping. Cost is $24.00 for 1-3 items.
US & Canadian Wholesale Customers- We ship via UPS (except for Hawaii- we use US Post). Choose the desired UPS service option. If you prefer to have your items Shipped by any other carrier, please let us know and we will be happy to fulfill your needs.
International Wholesale Customers- We ship via US Postal Service Priority mail.
InVisions wants you to be very Happy with your purchase! If you don't have a Big smile as a result of your online purchase, please contact us within 14 days and we will gladly give you a full Refund, Exchange it for another item, or give you a Store Credit. For Exchanges or Store Credit only, we will accept items received up to 30 days after purchase.
In order to ensure a quick refund or exchange, items must be unworn, unwashed, undamaged, unused, and with all original tags attached. Please note that Shipping charges are not reimbursed. For International customers, if you encounter delays with your purchase clearing customs in a timely manner, you may contact customer service to obtain approval for a late return. If your item does not fit the above criteria we will not be able to accept it and it will be returned to you.
How to Send Back Your Return or Exchange (US Orders)
Please indicate on your Invoice whether you are exchanging or returning the item. For exchanges, please indicate the desired model/size (for instance ND93 is Style code/ AG43 is Image code/ Size L/XL) you want to exchange the item for. We also highly recommend placing your exchange on hold with an InVisions Customer Service representative, so it does not sell out while we await your package. Please call us or send us an email with your Invoice number and the item/size you would like on hold and we will happily do so for you.
How to Ship:
To ship an item back to InVisions, simply pack your item and Invoice into a USPS priority bag/box and affix a mailing label. You can acquire a Mailing Label online at www.usps.com or in any local post office. To mail your package, you can:
a) Schedule a free pickup with your regular mailman. (Your mailman will usually take your package even if you haven't scheduled a pickup).
b) Simply drop your package in a mail drop box, for smaller packages that fit.
c) Drop your package off at the post office.
Please mail to:
Crystal Tara- InVisions
809 Windham St.
Santa Cruz, CA 95062
Once your return is received and inspected by our warehouse staff
(usually within 72 hours of receipt), we will process your refund and
automatically apply a credit to your credit card or original method of
payment within 7 days. Please note that depending on your credit card
company, it may take an additional 2-10 business days after your credit
is applied for it to post to your account.
If you have any further questions, please contact us. Thank you!